Privacy Policy

Last updated: March 31, 2026

D&D Commercial Services ("we", "our", or "us") is committed to protecting your personal information. This policy describes how we collect, use, and safeguard information when you visit our website or contact us for services.

Information We Collect

We collect information you provide directly (name, email, phone, project details via contact forms) and basic analytics data (pages visited, referral source) to improve our website. We do not sell your information to third parties.

How We Use Your Information

We use your information solely to: respond to your inquiries, provide estimates and services, and communicate relevant updates about your project. We will never spam you or share your details without your explicit consent.

Information We Collect — Additional Detail

Beyond basic contact information, we may also collect:

• Business & property information: Company name, property address, site type, and scope details provided when requesting a commercial services quote
• Service history: Records of services performed, relevant site notes, and documentation for ongoing maintenance contracts
• Payment information: Processed securely by third-party payment providers — we do not store credit card details
• Communications: Emails, phone notes, and messages related to your inquiries or active contracts

Analytics & Performance

We use Google Analytics to collect anonymized, aggregated data about how visitors interact with our website — including pages visited, session duration, referral source, and geographic region. This data is used solely to improve our website and services and does not identify individual users. You may opt out using the Google Analytics Opt-out Add-on.

Legal Basis for Processing

We process personal information based on your consent (marketing), contractual necessity (commercial service delivery), legal obligations (Ontario record-keeping), and legitimate business interests (site analytics, security, and service improvement).

Security

We implement appropriate technical and organizational measures to protect your personal information, including HTTPS encryption, restricted data access, and third-party provider vetting. In the event of a breach posing significant harm, we will notify affected individuals and the Privacy Commissioner as required under PIPEDA.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., CRM tools, email platforms, scheduling software). These providers are bound by confidentiality agreements. We may also disclose information as required by law or to protect our rights.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience and analyse site traffic. Types used include:

• Analytics cookies — anonymized traffic data via Google Analytics
• Functional cookies — remember preferences and improve usability
• Essential cookies — required for basic site functionality and forms

You can manage cookies through your browser settings. Disabling certain cookies may affect functionality. We do not use cookies for advertising purposes.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law:

• Contact & inquiry data: Up to 2 years from last contact
• Service records: 7 years, per Ontario business requirements
• Marketing consent: Until unsubscribe plus 1 year

You may request deletion of your data at any time. We will fulfill requests within 30 days, except where retention is legally required.

Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

Submit requests in writing to the contact below. We will respond within 30 days as required under PIPEDA.

Contact Our Privacy Team

For privacy-related questions or requests, please contact:

• D&D Commercial Services — Privacy Officer
• Email: info@ddcommercialservices.ca
• Phone: (519) 502-3905
• Kitchener, ON, N2G 1Z9 — Mon–Sat 7AM–7PM

If not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Email Communications

With your consent, we may send marketing emails about services, commercial property tips, and seasonal promotions. Each email includes an unsubscribe link. Transactional emails (confirmations, assessments, invoices) are sent as required to deliver your service. To opt out of marketing, email info@ddcommercialservices.ca.

Data Breach Notification

In the event of a security breach involving your personal information that poses a real risk of significant harm, we will notify affected individuals and report to the Privacy Commissioner of Canada as required under PIPEDA. We will promptly take steps to address the breach and minimize its impact.

Third-Party Links

Our website may contain links to third-party websites including our sister companies in the D&D Property Management network. We are not responsible for the privacy practices of those websites. We encourage you to review each site's privacy policy independently.

Children's Privacy

Our services are directed at business clients and property managers. We do not knowingly collect personal information from individuals under 18. If you believe such information has been provided, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy periodically. The "Last Updated" date reflects the most recent revision. Continued use of our website after changes constitutes your acceptance.

Contact Us

Questions about this policy? Contact us at info@ddcommercialservices.ca or call (519) 502-3905.